Refunds and cancellation

Cancel whenever you like, from your profile, in two clicks. No email, no retention offer, no phone call.

Last updated 17 September 2026.

Cancelling

Go to your profile and choose Manage billing. That opens Polar's own page — they take the payments and are the seller of record — where you can cancel, change your card or download invoices.

Cancelling stops the next payment. It does not cut you off immediately. You keep access until the end of the billing period you have already paid for, because you paid for it.

Refunds

Payments are not refunded. A membership gives access from the moment it starts, so a billing period you have paid for is a billing period you had. The free tier is there to try first: it is the same tool, on the rookie cars.

Billing mistakes are corrected. If you were charged twice, or charged after you cancelled, write to support@cornerlab.ca and the wrong charge is refunded.

Long outages are the one other case: if the site is unusable for more than 72 consecutive hours through our fault, the days lost are refunded pro rata on request. The terms have the detail.

Where the law where you live gives you a right to a refund, that right applies regardless of this page. Polar, as the seller of record, can also refund a payment under its own terms — for example to settle a dispute.

Refunds are issued by our payment provider to the original payment method, usually within five to ten business days. Correcting a billing mistake or refunding an outage leaves the membership running. When a refund covers a membership you no longer want, we cancel it at the same time.

If you are in the EU or the UK

You have a statutory right to withdraw from a contract for digital services within 14 days.

Access begins immediately when you subscribe, which is the point of buying it. Under the consumer rules, starting a digital service inside the withdrawal period requires your express consent, and doing so means you lose the automatic right to withdraw once supply has begun. You are asked to agree to both at checkout — if you would rather not, do not tick it, and the subscription will not start.

Chargebacks

Please write to support@cornerlab.ca before opening a dispute with your bank. A billing mistake is corrected in minutes; a chargeback takes weeks and costs both of us.

A chargeback ends the membership it disputes, and we may close the account.